support
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support is related to all things regarding issues reported to a site or silo, like when you report abuse, and receive a response in a support inbox.
If you're looking for an alternate definition relating to pledges and payments see also:
Main article: supporting
Silo Examples
Facebook has a separate support inbox, accessible on the web at https://www.facebook.com/support/. They use this to report back on reports, among other things.